FREQUENTLY ASKED QUESTIONS

Have a question? See below for a list of answers to questions most commonly presented to us. Your question not covered on this list? Contact us today at info@pilotcove.com or at 1-866-PLT-COVE and we will get an answer for you!

Is Pilot Cove right for me?

Pilot Cove offers comfortable accommodations for travelers of all ages, interests, and activity levels. Guests are welcomed to utilize trails on-site, and encouraged to use bicycles as their primary mode of transportation to surrounding amenities and town (we’re right by the greenway!). If you prefer to drive, that’s fine too! All cabins feature private parking, and are accessible by car.

What cabin size is right for me? What are the nightly / weekly rates?

    • Efficiency cabins feature one king bed in open studio space, best for single occupancy or a couple.

      Peak Season Rates = $225 / night on weekend nights (Friday, Saturday), $175 / night on weekday nights (Sunday, Monday, Tuesday, Wednesday, Thursday), $1300 / weekly rate (7 nights).

    • One bedroom cabins feature one bedroom with king bed, and living room space with fold out couch. Sleeps up to 4.

      Peak Season Rates = $275 / night on weekend nights (Friday, Saturday), $225 / night on weekday nights (Sunday, Monday, Tuesday, Wednesday, Thursday), $1600 / weekly rate (7 nights).

    • Two bedroom cabins feature one bedroom with king bed, one bedroom with 2 extended twin beds, and living room space with fold out couch. Sleeps up to 6.

      Peak Sseason Rates = $350 / night on weekend nights (Friday, Saturday), $300 / night on weekday nights (Sunday, Monday, Tuesday, Wednesday, Thursday), $2000 / weekly rate (7 nights).

What amenities are included in the cabins?

All cabins feature fully-appointed kitchens with dishes and silverware, stackable washer/dryer, free wifi access, secure bike storage, bike wash station, covered outdoor deck space, 48″ flatscreen TV with cable, linens, towels, travel size toiletries, and closet storage.

Do you have trails at Pilot Cove? Are they open to the public?

Yes we have trails on property! The full trail network is under development, however we currently have ~2 miles available for guest use, including a ~1/2 mile flow track course with wooden and dirt berm features, table tops, rollers, and a platform to watch riders below.  Be respectful of other riders and hikers while using the Pilot Cove trail system. Unfortunately, our trails are not open to the public and are for guest use only.

Where are the closest trails not on the Pilot Cove property?

Right out your backdoor! Pilot Cove offers ride in / ride out access to many of Pisgah’s most celebrated mountain biking trails, including Thrift Cove, Black Mountain, Sycamore Cove, Avery Creek, Bennett Gap, and more!

Are linens / bedding / towels provided or do I bring my own?

Linens, bedding, pillows, and towels are all provided in each cabin.

Are toiletries provided?

Yes, travel-sized toiletries are provided.

Is cell service available?

Cell service is available on the property, strength of signal depends on your carrier. AT&T and Verizon tend to offer the strongest signals in our area and throughout the Pisgah National Forest.

Is Wi-Fi available?

Free WiFi is available in each cabin.

Can I bring my pets?

Select dog breeds are allowed in a limited number of cabins. We cannot allow pets in each cabin due to guests with pet allergies. Dogs are subject to $100 pet charge per cabin, per week of occupancy. Pets found without PRE-APPROVED reservations or in a non-pet friendly cabin are subject to a $300 fine per occurance.

WE LOVE ALL DOGS! However, for insurance reasons and guest safety, prohibited dog breeds include American Pit Bull Terrier, English Bull Terrier, Staffordshire Bull Terrier, Bull Mastiff, Doberman Pinscher, Presa Canario, Rottweiler, Japanese Tosa, Chow Chow, Akita, Alaskan Malamute, Bandog, any wolf hybrid, or any mix including these breeds.

We unfortunately are not able to allow cats of any sort.

ALL PETS MUST BE PRE-APPROVED BY STAFF. When making your reservation, please make sure your pet is PRE-APPROVED by a staff member and confirm that you are booking a pet-friendly cabin. If you have any questions about our pet policy, please contact us for an answer.

Pets are the full responsibility of their owners at all times. Pets must be leashed at all times. All pet waste on property must be collected and disposed of by their owner. Please abide by the pet rules to help us foster a safe, enjoyable environment for all guests and our animal companions.

What is the cancellation policy?

A 50% deposit is due at the time of booking.  The remaining 50% is due 30 days before your arrival date.

Cancellations that are made more than 30 days prior to the arrival date will be assessed a 5% administrative fee of the booking deposit, and then the balance of the deposit shall be refunded. Cancellations within 30 days of check in date will result in a loss of 100% of the all monies paid. Pilot Cove will make every effort to re-book the cancelled cabin during the period of the cancelled stay.  Any amount re-booked will be refunded to Guest minus a 5% administration fee.

Pilot Cove recommends travel insurance for your reservation, should your travel plans change on short notice. More info on CSA Travel Protection Insurance can be found here – www.csatravelprotection.com. Many credit card providers offer travel insurance if reservations are booked with the card, contact your company to inquire.

Do you offer daily housekeeping?

We do not offer daily housekeeping. Housekeeping is offered once every 7 (seven) days for our longer stay guests. Cabins come furnished with extra linens and towels for replacements. If more are needed, please contact us at the number provided in the cabin and we will bring replacements. Stackable washer and dryer units are also located in each cabin for use.

Do you offer food on-site?

We do not offer food on-site at Pilot Cove. However, there are ample food options available nearby, with approximately 10 restaurants within walking distance. Each cabin is equipped with a fully appointed kitchen for guest meal preparation. Also Bi-Lo and Wal Mart are within walking distance and offer groceries for sale. Downtown Brevard is a short 5 minute drive away and offers premier dining and shopping options. Please see our Things to Do page for a full list of local options.

Does each cabin have a view?

Each cabin offers a unique setting. Views vary based on cabin orientation, surrounding trees and season. 

Is there a discounted group rate available?

Please contact us to plan your group vacation for multiple cabins. 

Can I bring tents or have extra guests sleep on the floor?

Tents are not permitted around the cabins. Efficiency cabins have an allotted occupancy of two guests. One bedroom cabins have an allotted occupancy of four guests. Two bedroom cabins have an allotted occupancy of six guests. Two additional guests are allowed per cabin, with a fee of $25 per guest per night over the allotted cabin occupancy. We do not provide cots or linens for extra guests.

Is camping available at Pilot Cove?

Camping at Pilot Cove is not permitted at this time. However, we are in the process of developing a campground for future use. Planned potential amenities in the campground include picnic tables, fire rings, flat tent sites, tarp stringing anchors for weather protection, a “shed” at each campsite for secure bike and gear storage, electricity, wi-fi access, and bath houses with hot showers and laundry facilities. Parking will not be available at any campsite, each will require a short walk to access. Check back soon for updates on our campground progress!

Can I bring an RV / Trailer?

No, we are unable to accommodate RVs or Trailers at this time. This could change in the future (2018 earliest), please check back periodically for more info.

Can I bring horses or a horse trailer?

No. Horses are not permitted on property at Pilot Cove, and we are unable to accommodate horse trailers.

Can I hold my wedding at Pilot Cove?

Yes! Our events space is currently under development. Please contact us for inquiries regarding events and group rentals.

What do I do with trash and recycling?

Trash and recycling receptacles are located throughout the property. Please locate the closest receptacle and bring your waste and recycling there. Housekeeping will dispose of trash and recycling in the cabin upon check out.

Where can I find places to eat near Pilot Cove?

Please see our Things to Do page for a full list of local dining and grocery options. There are ample food options available nearby, with approximately 10 restaurants within walking distance. Bi-Lo and Wal Mart are within walking distance and offer groceries for sale. Downtown Brevard is a short 5 minute drive away and offers premier dining and shopping options.

What is there to do near Pilot Cove?

Hike, bike, fish, run, swim, kayak, tube, shop, eat, drink, socialize, dance, snorkel, horseback ride – the options are endless! Click here for our Explore page.

Do you give tours? Can I come by?

Please contact us to inquire about a property visit. Property tours are based on schedule availability. We can be reached at info@pilotcove.com or at 1-866-PLT-COVE.

What is my desired cabin size is unavailable?

If your desired cabin size is unavailable, please contact us directly to book! We will work to accommodate your request in an available cabin. We can be reached at info@pilotcove.com or at 1-866-PLT-COVE.